How Posh’s first sales hire went from playing over the net to selling software on the cloud.

The term “team-player” may be a bit played out, but there’s no better way to describe Posh’s newest Sales Executive, Chelsea Albers. From spiking on opponents on the volleyball court to closing million-dollar deals within her first two months, Chelsea is all about the win. But does she do it for herself? Whether in her sports or sales careers, Chelsea’s wins are all for the team.

According to Chelsea, she feels most comfortable when surrounded by intelligent, driven people who combine goal-orientation with a lack of ego about their accomplishments. People whose main motivation is to contribute all their efforts…

Part 3 of 3 of the Meet Posh’s NLP team Series

Most of us are searching for some combination of meaning, impact, compensation, and growth in our professional lives (known as Ikigai). Some people find it in a single job, while others manage multiple jobs and projects. For Dhairya Dalal — an NLP Researcher and Engineer at Posh — this search has been quite the odyssey. But, before we dig into that, let’s start with Dinosaurs.

What was your childhood like?

Young Dhairya loved Dinosaurs. Was it because his parents were scientists? Was it because he was impressionable during the peak Jurassic Park years? Was it because Dinotopia was amazing? …

By Galen Lewis, Business Development Intern

Photo: Getty Images

Conversational AI made it to the big screen in 2013 when Her premiered at movie theatres across the country. The science fiction-romance tells the story of a man who buys an AI-powered operating system for his computer and gradually falls in love with it (or, rather, with “Her”).

Though the movie’s storyline may seem far-fetched, Conversational AI does make it possible for computers to hold human-like conversations, courtesy of natural language processing and machine learning.

At Posh, we haven’t programmed our bots to flirt but we have leveraged Conversational AI to transform customer service…

By: Larry Ng (Business Development Analysts) & Jack Mcgrath (Customer Success Manager)

Have you ever had to navigate through a series of options through the touchpad of your phone? “Press 1, Press 2, Press 3” and so on? If so, you’ve used an IVR.

IVR, known as Interactive Voice Response, allows companies to funnel callers to the right menu options to ensure they get their answers and processes executed without needing to wait to speak to a live agent. .

How the Process Works:

  1. Callers dial the customer service number provided by the company.
  2. A pre-recorded voice greets callers and…

Part 2 of 3 of the Meet Posh’s NLP team series.

by: Nicholas Leonard, Boston-based Entrepreneur, Product Leader, and Startup Advisor

Even though I’ve lived in the Northeast for the past decade and a half, Michelle Fullwood — a Natural Language Processing (NLP) Scientist at Posh — spots a tell-tale vowel pattern in my accent that tells her I grew up outside the region. I quickly learn that Michelle’s deft identification shouldn’t come as a surprise; she is a linguist with a PhD in Linguistics from MIT, and a polyglot who has studied over a dozen languages to various degrees of fluency, including French, Mandarin, Japanese, Arabic, and Hieroglyphic Egyptian.


Part 1 of 3 of the Meet Posh’s NLP team series.

by: Nicholas Leonard, Boston-based Entrepreneur, Product Leader, and Startup Advisor

Language is at the center of communication

I sat down with Rishi Sharma to learn more about the people behind Posh’s Natural Language Processing engine which powers one of FinTech’s most disruptive products: a chatbot for Credit Unions. Immediately, Rishi quickly clarifies: Posh isn’t just building chatbots; it’s fostering natural conversations. Rather than robotically spew answers, Posh’s chatbots seek to understand and delight users, remembering and reincorporating previous parts of a conversation while conveying human connection in addition to quick competence. Rishi is passionately invested in furthering Posh’s mission to make conversational AI more natural because human-like…

by: Michelle Fullwood, NLP Engineer


Welcome back to Posh’s AI Academy series. Our first post in this series touched on Artificial Intelligence (AI) and Machine Learning (ML). Now, let’s zoom in on a sub-area of the field called natural language processing, or NLP for short, which is basically AI/ML applied to just about any task that involves understanding or generating natural language. Usually, NLP refers to dealing with natural language as written text, and speech processing is used to refer to dealing with natural language as spoken utterances.

We’ll talk about the tasks involved in NLP, focusing on those most…

by: Dhairya Dalal, NLP Engineer


Welcome to Posh’s AI Academy Series! As summer closes and school is getting back in session, Posh’s AI Academy will help you get up to speed on AI and machine learning technologies and how they can solve business challenges. No PhD required! Over the next few blog posts, we’ll introduce key AI concepts and technologies with their enterprise applications.

First up is an intro to AI and Machine Learning. …

By: Anna Rychlik, Design Intern

As I am wrapping up my 14-week internship with Posh Technologies, I have been able to reflect on my experiences and takeaways from this incredible opportunity. I can’t thank the Posh team enough for all of their transformative guidance and support!

Here are my 5 key takeaways:

  1. Be Flexible!

When I applied to Posh, I originally applied to a Business Development Internship role. However, because of my background in design, I was able to quickly pivot into lots of design projects for the company. I was able to work on everything from sales and marketing…

by: Matt McEachern, Posh Co-founder and CTO

CSRF, which stands for Cross-Site Request Forgery, is a common attack vector for vulnerable web applications with potentially catastrophic consequences. At number 8 in the 2013 OWASP TOP 10*, CSRF is an age-old attack that has been well-known by both hackers and implementers [1].

While there is a multitude of accepted prevention techniques, each has its pros and cons. Amongst the most popular and recommended techniques are ones that implement a CSRF Token. The CSRF Token technique requires that all state-changing endpoints accept an additional parameter (i.e. the CSRF Token) whose value was…

Posh AI

Conversational AI Company that spun out of MIT in 2018 🚀 We create Intelligent Chatbots and Nex-Gen Phone Technology 📲

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