All Things Interactive Voice Response

  1. Callers dial the customer service number provided by the company.
  2. A pre-recorded voice greets callers and explains the different menu options. “Press 1 for checking, Press 2 for savings, Press 3 for fraud etc”
  3. The caller selects an option and another pre-recorded audio clip (usually pulled from the company’s database) pops up giving you commands to help you complete your requests. You can either use your voice or the phone’s touchpad to enter the required information.
  4. If a caller does not find the solutions to their requests, they usually press 0 or automatically get routed to a live representative.
  • 1930s
  • 1960s
  • 1970s
  • 1980s
  • 1990s
  • 2000s
  • 2010s
  • Present Day
  • Posh is able to handle up to 97% of telephone banking calls without ever having to involve or escalate to an actual human contact center rep
  • Last quarter, Posh handled over 316K calls for Chartway (a credit union in VA Beach), saving their contact center team over 7100 hours on the phone and their broader organization over $136K.

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Posh AI

Posh AI

44 Followers

Conversational AI Company that spun out of MIT in 2018 🚀 We create Intelligent Chatbots and Nex-Gen Phone Technology 📲 www.posh.tech